![]() When I canceled my order they said they could not give my money back since they do not keep credit card data after 30 days. After many months of delays in getting the bike, I decided to cancel since the bike was still not available. A typical complaint, filed in February 2021: “I had purchased a bike thru Crimson Bikes in June 2020. Yet Crimson Bikes began faltering in 2019, a year earlier.īuyers generally gave the store high marks until mid-2019, when people started complaining on Yelp about unfulfilled orders and lengthy repair times.The Better Business Bureau has received 131 complaints in the past three years, it says on its website. It would be natural to blame Crimson Bikes’ problems on the pandemic consumers flooded bicycle retailers worldwide with orders that the stores couldn’t fulfill quickly because of supply chain disruptions. Until things fell apart, however, many customers interacted with or the store itself. Another related company, Crimson Bikes Import, now called CB Import, obtained bicycles from Mexico and other places. Signs at Crimson Bikes says it is “Closed by court order.” (Photo: Sue Reinert)Īccording to a welter of court cases, CrimsonBikes LLC operated the online business, and CrimsonBikes Bespoke ran the bricks-and-mortar business at 1001 Massachusetts Ave., Mid-Cambridge. Another phone number was on the sign posted on the store door, meant for people whose bikes were in for repair it was the telephone for a real estate firm associated with the property. James of Boston and Daisy Chiu of Waltham, couldn’t be reached.Ī phone number listed as contact for both companies on the Web led to a recording. The trustee who is winding down CrimsonBikes LLC in the bankruptcy case did not respond to a voicemail message and an email left Thursday, and the two owners of the company, Charles T. It’s unlikely since the two websites – and the Facebook page of CrimsonBikes Bespoke – don’t provide an obvious way to make a purchase. But it hasn’t yet obtained a judgment to get any money.ĬrimsonBikes LLC and an affiliate still have an online presence, so it’s not clear if they are still selling bikes. 15 the trust won approval to take the final step to possess the property. The landlord acted in July, asking a Middlesex Superior Court judge to authorize possession, and on Aug. A sign on the door says “Rejected in bankruptcy – Closed by court order.” The store’s landlord, a trust that claims it’s owed at least $1.3 million in unpaid rent and other charges, could have moved to take over the space last December when a bankruptcy court judge agreed that the lease wasn’t needed and had no value to the company as it was in the process of being shut down. Sometime late in August the windows were covered with paper. The exact date when the doors closed couldn’t be learned. Vendors who did business with the company have claimed they’re owed hundreds of thousands of dollars. (Photo: Crimson Bikes via Yelp)Ĭrimson Bikes, the bicycle sales and repair shop near Harvard Square, has apparently closed, leaving many customers who had not received the bikes they ordered and paid for with no assurance of refunds. Crimson Bikes in Mid-Cambridge, seen in 2019.
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